Updating Your Information

Learn how to change the info in your profile

Ana M avatar
Written by Ana M
Updated over a week ago

💡 The Profile page contains your personal, payment and access information. It allows you to change your payment system, password and preferred communication channel.

To change your password, check this article.

To update any* of the fields:

  1. Navigate to the Profile page;

  2. Modify the corresponding field and click 'Save my profile'; we'll send you a one-time confirmation code;

  3. Open your inbox and find the 'Profile update confirmation' email;

4. Find the update string in the email and copy it;

5. Paste the update string into the 'Update string' field and click 'Save my profile'.

* To change your country, account type, First and Last Name / Company name and VAT, please be ready to provide us with the supporting documents.

❗ Please bear in mind that:

  • We lock payment information fields 3 days before and 3 days after each payment period: on 1, 2, 3, 14, 15, 16, 17, 18, 29, 30, 31 of every month. If you get weekly payouts, the payment fields are locked every Monday.

  • Every payment system has its own required fields. Please refer to this article for more details.

To change the email address or username, please get in touch with our Customer Care team.

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